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      How long will my delivery take?

      We aim to dispatch all orders within one working day, Monday to Friday.


      Delivery Option

      Delivery Information

      Delivery Cost

      UK Standard

      We typically use a 48 hour tracked service through Royal Mail.

      The Royal Mail is our UK delivery partner. If you are out when they attempt to deliver your item, they’ll attempt to deliver it to your neighbour and leave a card. If they can’t deliver to them, they’ll leave a card and take the item back to their distribution centre. You can then either collect it or arrange a re-delivery (full details will be on the card).


      International Delivery

      Our worldwide delivery service will typically aim to deliver your parcel between 6-12 days from dispatch for Western Europe and 10-14 days from dispatch for the rest of the world.

      All goods shipped internationally are shipped from the UK and have no taxes or duties collected by LWF Group Ltd. Certain territories levy taxes, duties other fees and may charge you at the point of delivery - this is outside of our control.

      We use UK Royal Mail to ship Internationally but final delivery will be with their domestic delivery partner.

      £10 or Free shipping if goods over 100 GBP


      What will my parcel look like?

      We dispatch orders according to size of item either in a padded or tough large envelope, or in a plain box. 

      How do I track my order?

      At Taylor & Jackson, we like to keep our customers informed as to when to expect their parcels. You can track the progress of your order by doing any of the following:

      • Enter your tracking number on the Royal Mail website to follow your parcel directly.
      • Contact our friendly customer service team on 0161 505 1840 between 10am to 4pm Monday to Friday or by emailing us at


      How do I return my order or an item?

      Returning items is really simple, if you are dissatisfied with the lingerie you have purchased we will refund the cost of any items returned, provided they are in their original condition, unworn (other than having been tried on), with all of the labels attached and returned to us within 14 days of having been received, preferably if possible in the original packaging. The return address label is on the original invoice enclosed in your packaging, but unfortunately we are unable to offer free returns.  

      Please request and retain your proof of postage from the Post Office when you return your goods in case of non-delivery. Please check that your choice of delivery service compensation for loss covers the value of the items being returned. is not liable for the failure for the arrival of any returns.

      Please note, that for hygiene reasons we are not able to accept returns of items that have been worn and we do not accept returns of pierced earrings or body products unless faulty. The only exception to this is in the event that you have received a damaged or faulty item from us and we would respectfully request that you contact us to discuss before sending an item. You can email us at

      International Returns

      We request that our international customers include the phrase 'RETURNED ITEM – NO COMMERCIAL VALUE’ on any customs form as this should prevent items being held in customs (whether UK or elsewhere) and delaying your return.

      IMPORTANT NOTE: We can only refund the cost of the returned items. We do NOT refund any international shipping charges. Nor can we refund any taxes, duties or other charges not paid directly to us.

      Can I exchange an item?

      Unfortunately, we are unable to process exchanges. Instead we suggest you return your item to us as per the guidance above and place a new order for your desired item.